| FAQ
Q: Do I have
to switch on my receiver before the activation?
A: Yes, the receiver needs to be switched on before the activation to be
done over the OmniSTAR Satellite link.
Q: I did not receive the activation!
A: The technical helpdesk shall ask you the following questions :
- Is your receiver switch on?
- Do you have a lock on the OmniSTAR Satellite? Check the settings!
- Can you look up the "User Code" in the menu?
- Which Satellite service is your receiver locked onto?
- Is your receiver receiving GPS signals? This indicates if the antenna is connected/working.
Q: Can I use my receiver with OmniSTAR corrections
on my boat?
A: No, you can use OmniSTAR only on land!
Q: Can I have a subscription for a specific area?
A: Yes, BUT only if your receiver has firmware 1.21 or later
Q: I saw on the screen of my receiver that it received
a message from OmniSTAR, the screen was blinking and I had to press enter. After
I did that there was still no differential?
A: That is right. You have to be patient. The OmniSTAR start working after
it has downloaded a current OmniSTAR almanac, site table and time stamp. This
can take up to 45 minutes.
Q: Am I using the best Satellite service for the
geographic area where I'm working?
A: You have 2 possibilities. Either call OmniSTAR and give your location
and they will tell you which Satellite service you should use, or go to the website
www.surveyplanner.com.
Q: What is the frequency of the OmniSTAR Satellite?
A: It is no necessary to know because if you select the service name the
right frequency is automatically set. However, for your information click
here to see the service name and frequency.
Q: How can I switch from one satellite to another?
A: Click here
to display the technical manipulations.
Q: Sometimes my receiver loses differential. Why is
that?
A: Make sure there is no obstruction between the satellite and the antenna.
A building or a tree with a lot of leaves can block the signal.
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